This privacy notice explains how Bloom Boutique handles personal data across the website and related flower-ordering services. It follows the data lifecycle from collection and use through disclosure, retention, and deletion.
This introduction outlines how information is handled, what rights may apply, and where to direct policy-related questions.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
We may process your name, email address, phone number if you provide it, inquiry message, and service preferences when you use our contact form, request a bouquet, or arrange local delivery. We also process limited technical data such as server request metadata and browser or device information to keep the site functioning and secure.
Most personal data is received directly from you through the contact form, consultation requests, or order-related communication. Technical data is generated automatically when you visit the site, and some service preference details may be recorded when you confirm budget, colour, availability, pickup, or delivery arrangements.
The site uses essential cookies to support core functions such as page delivery and form operation, and preference cookies to remember privacy choices. We do not confirm the use of analytics or marketing cookies on this website.
We use cookies only for essential site operation and to remember privacy preferences. You can manage cookies through your browser controls, but disabling essential cookies may affect basic site performance or form handling.
We use personal data to respond to contact form submissions, confirm bouquet preferences, check availability, arrange payment, coordinate studio pickup or local delivery, maintain website security, and support technical delivery of the site. We may also use limited information to keep records needed for administration and lawful compliance.
We may share limited information with service providers that help us operate the website, process enquiries, support technical delivery, or manage local acknowledgement of form submissions. Any such recipient is expected to use the information only for the task assigned and to handle it with appropriate confidentiality safeguards.
We may disclose personal data where required by applicable law, court order, or lawful request from a public authority. Disclosure may also occur where it is necessary to protect website security, prevent misuse, or support the handling of a specific service request.
You may ask us to confirm whether we hold your personal data, correct inaccurate details, object to certain processing where applicable, or request deletion where the information is no longer needed and no legal basis requires continued retention. We may need to verify your identity before acting on a request.
To make a privacy request, use the contact details in this notice and describe the information or action you are asking for. We will review the request, check whether any legal or operational limits apply, and respond through a reasonable service process.
We retain personal data for the period needed to respond to enquiries, manage bouquet requests, complete delivery or pickup arrangements, maintain security, and meet record-keeping duties. When data is no longer needed for those purposes, it is deleted, anonymised, or otherwise removed from active use according to our internal lifecycle review.
When we make material changes, we will update the policy on the website and may use reasonable notice where the change affects how personal data is handled. The version in force is the one published at the time you use the site.
